Customer Satisfaction Policy

We believe in our personalised haircare as a better alternative to generic products. When developing our products, we prioritise effectiveness and quality, so if you aren’t happy with your order, we desperately want to know. Drop us a line using our contact form and we’ll reach out to you.

We’ll use the information you provide us to improve your experience, and the experiences of others. We realise talk is cheap, though, so we want to take concrete actions. If you reach out to us unsatisfied within 31 days of receiving your first order, we’ll do our best to make it right by providing you with a free one-time reformulation. We may also connect you with one of our cosmetic-chemistry experts, who will work with you to get to the root of your problems.

Please note: Our free one-time reformulation offer applies to first-time orders only. In the event that you are unhappy with your first order and would like a free one-time reformulation, we may require that the first order be returned to us. Due to the highly customised nature of our products, we cannot offer refunds or exchanges if you change your mind. You do, however, have rights under Australian Consumer Law. These rights entitle you to a refund or exchange if your purchased items have a major problem (i.e. the items have a problem that would have stopped someone from buying them if they had known about it; your items are unsafe; your items are significantly different from their description; or, your items don’t do what we said they would). You can find out more about your rights under Australian Consumer Law by visiting https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

    Cart 0
    Your cart is emptyReturn to Shop
      Calculate Shipping
      Apply Coupon
      Unavailable Coupons
      0pl012okm924oo Get 10% off
      0pl012okqr83o9 Get 10% off
      0pl017wrlqxrjq Get 10% off
      0pl018p30ox67e Get 10% off
      0pl01om1xp8lpq Get 10% off
      0pl02z0y6erly9 Get 10% off
      0pl03gjw8gq3z7 Get 10% off
      0pl04k2yj4xjmo Get 10% off
      0pl07181kx0rj7 Get 10% off
      0pl08yjz40029y Get 10% off
      0pl0d37koemjl9 Get 10% off
      0pl0d4z26lqgg9 Get 10% off
      0pl0dl7y29jgyy Get 10% off
      0pl0g9xq60kpke Get 10% off
      0pl0ggpwll6rmq Get 10% off
      0pl0ggx2zm9d9e Get 10% off
      0pl0l68x33glpy Get 10% off
      0pl0mydojejzey Get 10% off
      0pl0oe48w1dx29 Get 10% off
      0pl0oexk76y1rq Get 10% off