Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from onelabs.com (the “Site”).
1. Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and payment service account details), email address, and phone number. We refer to this information as “Order Information.”
We also collect information you provide us when:
- you register or create an account.
- you complete a quiz.
- you participate in a referral program, survey or other promotion.
- we provide you with customer support.
- you communicate with us via email or otherwise.
We refer to this information as “Provided Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Provided Information.
2. How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use the Provided Information that we collect to: manage your account; operate and administer referral programs, surveys and promotions; formulate your products; respond to comments and questions and provide you with customer service; and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
3. Do not track signals
Please note that we do not alter our Site’s data collection when we see a Do Not Track signal from your browser.
4. Data retention
We retain your Personal Information unless and until you ask for it to be deleted.
5. Minors
The Site is not intended for use by minors.
6. Changes to Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practises or for other operational, legal or regulatory reasons.
7. Contact information
For more information about our privacy practises, if you have questions, or if you would like to make a complaint, please contact us using our contact form.
8. Form Data
The forms on this website are protected by Google reCAPTCHA. For further information please see Google’s Privacy and Terms pages.